Privacy Policy

Last updated: January 2025

1. Introduction

Covenda AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-SOC services, including our website, platform, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company information
• Account credentials and profile information
• Payment and billing information
• Communications with us, including support requests and feedback
• Information you provide when requesting a demo or contacting us

2.2 Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Device information, such as IP address, browser type, and operating system
• Usage data, including pages visited, features used, and time spent on our Services
• Log files and analytics data
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as business partners, service providers, and publicly available sources.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our agreements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf
• Business Transfers: In connection with any merger, sale, or acquisition of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us explicit consent to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing of your information
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us at support@covenda.ai.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you. You can control cookies through your browser settings, but this may affect the functionality of our Services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: